Refund policy

Refund Policy

At Kids in Rainbows, your satisfaction is important to us.

We offer a replacement or refund in the following cases:

Damaged or defective items
If your order arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery with:

  • Your order number

  • A clear photo of the issue

Once reviewed and approved, we will offer a replacement or a refund at no additional cost to you.

Size change

Please review product descriptions and size guides carefully before placing your order. If customer requires a change in product size, we gladly will accept its return and ship the correct size if there is inventory available (shipping costs will be covered by customer).

Return Shipping

We do not offer free return shipping unless the product is damaged.  We do not accept returns for change of mind.

Lost orders
If your order is confirmed as lost in transit, we will work with our fulfillment partner to arrange a replacement or refund.

Incorrect items
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery, and we will resolve the issue.

Refund processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

If you have any questions, please contact us at:
support@kidsinrainbows.com